Terms of service
Using AXI-VR means you agree to these terms. Almost all of them come down to one idea: keep the competition fair.
Last updated 11 October 2026
These terms
These terms are an agreement between you and the platform operators who run AXI-VR ("we", "us"). They work together with the privacy policy, the cookie policy, the refund policy and the code of conduct, and with the rules of any league you join. Nothing in them takes away rights the law gives you as a consumer where you live.
Your account
One person, one account. Making extra accounts, or using any account to dodge a suspension or ban, is against the rules and is grounds for a platform-wide ban on its own. Your account is yours alone: keep your password safe, because what happens on it is on you. Accounts are for people, not bots and not shared team logins. You need to be at least 13 to make an account (16 where your country sets it higher), and if you're under 18, check with a parent or guardian before agreeing to these terms.
Play fair
No cheating, exploits or match-fixing. That includes throwing matches, bringing in ringers and gaming the ratings. Treat other members with respect: no harassment, hate or abuse, anywhere on the platform. The code of conduct spells out what that means everywhere on AXI-VR, and how rules are enforced and appealed. Every league also has its own Rules tab on top of it, and joining a league means following its rules too.
Matches
Schedule and play your matches in good faith. Constant no-shows and forfeits have consequences under your league's rules. Report scores honestly. League staff settle results and disputes in their league, and platform operators have the final say across AXI-VR.
Moderation
League staff can suspend or ban people from their own league. Platform operators can suspend or ban accounts from all of AXI-VR. Penalty points add up, and reaching a set total suspends an account automatically for a set time. We may use the information described in our privacy policy to enforce these terms. If you think a call was wrong, appeal to your league's staff, or email support@axivr.com about a platform decision.
Your content
What you upload stays yours. By uploading it, you give us a worldwide, non-exclusive, royalty-free licence to store, display and distribute it, and to make versions of it such as resized images and broadcast graphics, only to run, show and promote AXI-VR and its leagues. That licence ends when you delete the content, except for what has become part of the public match record, what others have already shared, and copies in backups until they are overwritten. Only upload things you have the right to use, and nothing unlawful, hateful, sexual or otherwise obscene. Staff can remove content that crosses the line.
Copyright complaints
If you believe something on AXI-VR infringes your copyright, email support@axivr.com with: the work you say is infringed; where on AXI-VR the material is; your contact details; a statement that you believe in good faith the use is not authorised; a statement, under penalty of perjury, that your notice is accurate and that you own the right or may act for its owner; and your signature. We will remove or disable the material and tell the person who posted it, who can send a counter-notice the same way. Accounts that infringe repeatedly are closed.
Our platform
AXI-VR itself, including its software, name, logo, design and broadcast graphics, belongs to us. You may use it as the platform intends: the broadcast graphics, for example, are for your league's broadcasts. Don't copy, resell or scrape the platform, try to get around its security or limits, or interfere with how it runs for anyone else.
The Store and league packages
Store items (cosmetics and credits) are digital goods that land on your account as soon as the payment goes through. League packages (broadcasting, the Discord suite, the assistant, team-limit upgrades) are sold per season: a season is twelve weeks, the first purchase starts your league's season term, anything added mid-season is priced for the weeks remaining, and everything expires together when the term ends. Renewing a league package is a new purchase; nothing about a league renews itself behind your back. Org Pro is the one exception and it says so here: it is a monthly subscription that renews until you cancel it, which you can do from your organization's page at any time. Cancelling stops the next payment and leaves the month you have already paid for running to its end. The Custom Website unlock is not a season package either: it is bought once for a community, covers every league in it, and does not expire or renew.
Prices are shown before you pay, and payments are handled by Stripe. Refunds work as the refund policy describes. A refund takes back what it refunds. A chargeback pauses what the payment bought until the bank decides, and ends it if the dispute is settled against us. A subscription Stripe pauses for non-payment is paused too, and comes back when it is paid. Coins are earned by playing, not bought. They have no cash value and cannot be sold, transferred or exchanged for money. Cosmetics, credits and coins are a licence to use those items on AXI-VR, not property you own.
Broadcasting
Casters stream to the league's connected channel or the AXI-VR channel using the tooling the league's packages include. Connecting a channel authorises AXI-VR to create and manage the league's broadcasts on it, as the privacy policy describes; you can disconnect anytime. The YouTube features are built on YouTube API Services, and by using them you also agree to be bound by the YouTube Terms of Service. What airs on a league's broadcasts is that league's responsibility, under the same content rules as everything else here.
The assistant
The league assistant and virtual moderator are AI features. Their answers and recommendations are advisory, generated from your league's own rules and records, and can be wrong: league staff make the decisions, and nothing the assistant says binds anyone. Leagues control what it knows and can correct it from their admin page.
Other services
Parts of AXI-VR connect to services we don't run: Discord, YouTube, Twitch and Stripe. Their own terms apply when you use them, and we aren't responsible for what they do.
The service
AXI-VR is provided as it is and as available. We do our best to keep it running and correct, but we don't promise it will be uninterrupted or error-free, and features will change as the platform grows. To the extent the law allows, we make no other warranties, including that it is fit for a particular purpose.
Liability
To the fullest extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost data or a lost match, and our total liability to you for any claim is limited to what you paid us in the twelve months before it. Nothing here limits liability that the law does not allow to be limited, such as for fraud or for death or personal injury caused by negligence. If you break these terms or the law and someone brings a claim against us because of it, you agree to cover the reasonable cost of dealing with it.
Leaving
You can stop using AXI-VR whenever you like, and ask us to delete your account at support@axivr.com. We can suspend or close accounts that break these terms. Either way, the public match record stays part of the archive.
Disputes
If something goes wrong, email support@axivr.com first and give us 30 days to put it right. Most problems end there. If they don't, you keep every right the law where you live gives you, including going to your local courts.
Changes
If these terms change, the new version goes up here with a new date, and significant changes are announced in News before they take effect. Keep using the platform after that and you're agreeing to the new terms.
The rest
These terms, with the policies they name, are the whole agreement between us about AXI-VR. If a court finds part of them unenforceable, the rest still applies. If we don't enforce something straight away, we haven't given up the right to. You can't transfer your account or these terms to someone else. Questions go to support@axivr.com.