Frequently asked questions

Use the Sign in button at the top right, then Create account. Pick a username and password. Once you have an account you can link Discord from your profile and sign in with it after that.

Open any league from the Leagues page and join it as a free agent. From there you can request a spot on a team, or register in your region's sub pool.

Every team has a captain who runs the roster, and optionally a co-captain to help. Captains approve join requests, handle scheduling, and set the team's look. Want your own team? Create one and recruit.

You don't challenge other teams. Each week the league generates matches by rating, so you're matched against teams near your level. Your job is to schedule the match with your opponent and play it.

Every team has a rating that moves with its results. New teams show as Unranked until they've played three matches, then they're placed. Ratings sort teams into letter ranks from S down to D, with promotion and relegation as the season goes on.

Both teams fill out an availability grid, the site shows you the hours that overlap, and one captain proposes a time the other accepts. Match times on the schedule and on a match page are shown in your own time zone.

Leagues have regional sub pools. Anyone registered as a sub in your region can be brought in for a match, so one busy evening doesn't have to mean a forfeit.

Yes, that's the point of the platform, and creating one is free: rules, regions, format, look, all yours to set, with up to 12 teams playing full seasons at no cost. One game can hold several leagues, each with its own style. Broadcasting, the Discord bot, the AI assistant and bigger team limits are paid packages your league adds per season from its own pages.

Yes. The broadcast package includes a live scorebug and stream overlays, and league staff can set up casting for any match.

Team and player names change free once every 6 months. Changing sooner uses a name-change credit from the Store.

Every league has a Rules tab, written by that league's staff, with its scheduling and dispute rules and anything else it asks of its players. Those add to the code of conduct, which applies in every league on AXI-VR.

League packages can be refunded in full within 14 days of buying them, and credits you haven't used can be refunded within 14 days. Org Pro can be cancelled at any time from your organization's page. Cosmetics are final once delivered. The refund policy has the details; email support@axivr.com to ask for one.

Email support@axivr.com with your username. The privacy policy explains what we hold, what a deletion removes, and what stays as part of the public match record.

Start with your league's staff, since they moderate their own league. For anything platform-wide, or anything involving a player under 18, reach the operators at support@axivr.com. The code of conduct says what to send with a report.

Ask. Request it at support@axivr.com. We can't promise everything, but if it's something we can build, we will.