Refund policy
The short version: league packages can be refunded within 14 days of buying them, credits you haven't used can be refunded within 14 days, and Org Pro can be cancelled at any time. If something went wrong with a payment, we always put it right.
Last updated 9 October 2026
League packages
Broadcasting, the Discord suite, the assistant, team-limit upgrades, the custom website and anything else bought for a league: you can have a full refund within 14 days of the purchase, whether or not the league has used it yet. No questions asked. A refund ends the package straight away. When one payment bought several packages, a refund of part of it ends only the ones it covers. After 14 days, packages are not refundable, including for the weeks left in a season term.
Org Pro
Org Pro is a monthly subscription. You can cancel it at any time from your organization's page. Cancelling stops the next payment, and Org Pro keeps working until the end of the month you have already paid for. We don't refund the rest of a month part-way through.
Store items
Cosmetics (avatar decorations, frames and banners) are delivered to your account the moment you pay, and are final once delivered.
Credits, a name-change credit or a custom URL credit, can be refunded within 14 days of purchase if you haven't used them. Once used, they are final.
Coins are earned by playing and can't be bought, so there is nothing to refund. They have no cash value.
Always refunded
Whatever you bought and whenever you bought it, we refund in full if you were charged twice, charged without receiving what you paid for, or charged the wrong amount.
If you live in the EU or UK
When you buy digital content or a digital service, you ask us to deliver it straight away, which ends the 14-day right to cancel that EU and UK law otherwise gives you once delivery starts. Our 14-day refunds on league packages and unused credits still apply on top. Nothing in this policy takes away any other right your local law gives you.
How to ask
Email support@axivr.com with your username and the date and amount of the purchase. We refund to the card or account you paid with, through Stripe, usually within a few working days of approving it. Your bank may take a few days more to show it.
Chargebacks
Talk to us before disputing a payment with your bank: we can usually sort it out faster. A chargeback pauses whatever the payment bought while your bank decides. If the dispute is settled in our favour it comes back; if it is settled in yours, it ends.
Changes
If this policy changes, the new version goes up here with a new date. It applies to purchases made after that date.